Clearing FAQs

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How do I apply to my chosen course?

You can call our clearing line on 01245 686868 and our advisers will talk you through the process of applying and help you look at all your options.

Why is UCAS Track not updating?

UCAS updates the information on their system twice a day, so it may take some time to see any changes on their pages.

Why haven’t I received an email confirmation yet?

Check your spam/junk folder. Sometimes our emails get caught up in there. Call us on 01245 686868 if you need further advice or Tweet us @ARUanswers.

I’ve accepted my offer – when do I get my timetable?

If you’ve accepted your offer, you should get a welcome email from us very soon with your Student ID number and details on how to register. Once you’ve done that, it should take up to five working days to see your timetable on e:vision.

How do I accept my offer if I haven't got a UCAS account?

If you haven't applied through UCAS, you will need to email your completed form, along with copies of your educational certificates to by the deadline in your offer email. We've sent a link to the form, and the guidance notes, in your offer email.

I’ve already registered – when do I get my timetable?

You’ll get your timetable in four to five working days since registering – all of the information concerning your timetable should be on your welcome email or on our Teaching timetable page.

What places do you still have available?

You can check available places at – or you can give us a call on 01245 686868 and we’ll be happy to discuss.

I got different results that are listed, can I still apply?

It’s best if you call our clearing line on 01245 686868 – our advisers will be able to give you specific guidance for what you need.

UCAS Precision

Why am I getting calls from Anglia Ruskin?

This is because you signed up to UCAS’s new service, by which universities and colleges can phone you directly if they feel you’re eligible to join them.
NB: While you’re signed up, a maximum of five unisversities or colleges may contact you. If you’re not interested in them, just let them know and they will sign you off their lists.

Where did you get my information?

We received your information from UCAS, as part of the new optional service they offered students to help find a university place.
NB: This service is entirely optional and you would have signed up to it through UCAS.

Course specific questions

Why haven’t I received my Welcome email?

If you've applied for one of our social/health courses, we may still be processing your DBS or OH checks. This should take no longer than a week but in the meantime please keep an eye on your email (including spam folder) to check for your Welcome email. Visit our Disclosure and barring page for more information.

I want to know more about a course taught by an Anglia Ruskin partner college

Check if your course if offered by one of our partner institutions, you can contact them directly as well by searching for their website.

Systems questions

Why can’t I get through the phone?

We’re currently experiencing a high number of calls, please stay on the line and we’ll get to you soon. You can also contact us by email or Tweet us @ARUAnswers

Transferring/Deferral questions

How can I transfer/defer my application?

You’ll have to contact the admissions officer handling your application in this case. This information should be on your offer letter.

I was deferred in 2015/2016, can I join through Clearing?

We can’t accept deferred applicants through Clearing. Please contact us on 01245 686868 and we’ll be happy to discuss your options.

Student Finance & Scholarship questions

How do I apply for a student loan or student finance?

Visit our dedicated web page for all tuition fee information. Alternatively, you can find out all the information you need to know about student finance at

What scholarships does Anglia Ruskin offer?

UK/ EU students can have a look at our scholarships and allowances by visiting our Help with finances page.

International students can have a look at our international scholarships by visiting our Fees and scholarships page.

Accommodation questions

Why is the radius for Cambridge 35 miles but only 15 for Chelmsford?

This reflects demand and supply. There is a greater demand for our Cambridge accommodation so a larger radius has to be used. There's less demand in Chelmsford so the radius to home is smaller.

When do I move in?

You should have received these dates in your accommodation offer letter. Soon you’ll be asked to complete the online induction, which gives you more specific information on everything you need to know.

What’s the accommodation application process?

You can find out about this and more in our Applying for accommodation pages.

What are the fees for accommodation?

You can find all the information you need to know about paying for accommodation by visiting the Paying for your accommodation page.

I want to find out more about renting privately, can you help?

You can find more by visiting our Private accommodation page. We have a full house hunting team in place to answer all private housing questions and we will support students to find the right place. You can email or call Cambridge 01223 695123, Chelmsford 01245 683180.

The house hunting service will be available throughout clearing and located on campus:
Cambridge: Lord Ashcroft Building, ground floor room LAB027.
Chelmsford: Lord Ashcroft Building, ground floor reception.

Opening times on both campuses are:
Thursday 18 and Friday 19 August: 7am–8pm
Saturday 20 August: 8am–5pm
Monday 22 August: 8am–8pm
Tuesday 23 August–September (closed weekends and bank holidays): 9am–5pm.


Why is Anglia Ruskin advertising places during Clearing?

This is because we have campuses in three cities and have traditionally offered considerably more student places that any other university in the region.

Anglia Ruskin is in the middle of the league tables, so why should I study with you?

There are lots of reasons to study with us, including:

  • Our students rate their experience with us highly and their satisfaction continues to grow year-on-year. Visit our National Student Survey page for more information
  • We are the UK Entrepreneurial University of the Year
  • Our courses are recognised by industry, with a large number being professionally accredited
  • We’ll support you throughout your time with us, with a Student Services Team rated the UK’s best (Times Higher Education Awards 2012)
  • Multi-million pound facilities: From forensic laboratories to multimedia and recording studios; art galleries to three university libraries open to you 24 hours during term time
  • We’re a rising star: The Times Higher Education supplement has just listed us in their world rankings as a university most likely to challenge the elite in the future