Who to ask

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Our Residential Service offices are open 9.30am-4.30pm, Monday-Friday (excluding bank holidays and University closure periods). We can help you with anything relating to your accommodation.

You'll also have dedicated staff responsible for the day-to-day management of your accommodation. Find out who they are and how to contact them.

Chelmsford Student Village

105-121 Rectory Lane, 36 Ransomes Way, 55-61 Ransomes Way, 88-109 Ransomes Way

103-104 Rectory Lane, 28-35 Ransomes Way, 37-54 Ransomes Way, 62-87 Ransomes Way, 110 Ransomes Way


Peter Taylor House

Anastasia House

Collier Road

University houses

Catherine Street, Cavendish Road, Great Eastern Street, Guest Road, Hope Street, Madras Road, Mill Road, Newmarket Road, Stockwell Street, Thoday Street

Abbey Road, Beche Road, Coleridge Road, Elizabeth way, Fanshaw Road, Golding Road, Green End Road, Gwydir Street, Hertford Street, Lovell Road, Milton Road, Radegund Road, Tenison Road


  • Manager: Dean Moss
  • Contact details: email cambridge@host-students.com or call 01223 612010
  • Office opening hours: Monday–Friday, 9.30am-5pm
  • CB1 caretaker: call 01223 612010 or 07970234989 (for emergencies outside of the above times)
  • Report non-urgent repairs: log-on to Host accommodation portal or in person at the CB1 Office
  • Internet issues: call Ask4 on 0114 3033200
  • Launderette issues: call Circuit on 01422 820360 Monday–Friday, 8.30am-5pm
  • Download the Resident's Handbook for CB1

The Railyard

  • Manager: John Bryce
  • Contact details: email cambridge@downingstudents.com or call 01223 363333
  • Residential Service opening hours: Monday–Friday, 8am-6pm, Saturday 1pm-6pm
  • Emergency contact details: call 01223 363333 (for emergencies outside of the above times)
  • Report non-urgent repairs: log a maintenance request via Downing Students online account, in person at The Railyard Reception or call 01223 363333
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: call Circuit Laundry on 0800 092 4068. Quote site reference number displayed on red sign in the laundry room.

The Forum

Sedley Court


Other useful Residential Service contacts

All campuses

Residential Service Manager: Paul Harris
Tenancy Support Manager: Emma Stokes


Residential Service Operations Manager Cambridgeshire: John Reeve
Housing Manager Cambridge: Kelly Scott


Residential Service Operations Manager Essex: Jacky Joyner