Who to ask

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Our Residential Service offices are open 9.30am-4.30pm, Monday-Friday (excluding bank holidays and University closure periods). We can help you with anything relating to your accommodation.

You'll also have dedicated staff responsible for the day-to-day management of your accommodation. Find out who they are and how to contact them.

Chelmsford Student Village

105-121 Rectory Lane, 36 Ransomes Way, 55-61 Ransomes Way, 88-109 Ransomes Way

  • Housing Management Officer: Leanne Thompson
  • Contact details: email essexhousing@anglia.ac.uk or call 01245 683110
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • Residential Assistants: call 01245 687 720 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464.
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: visit the Washstation website www.washstation.co.uk or call 0800 141 2331

103-104 Rectory Lane, 28-35 Ransomes Way, 37-54 Ransomes Way, 62-87 Ransomes Way, 110 Ransomes Way

  • Housing Management Officer: Leanne Thompson
  • Contact details: email essexhousing@anglia.ac.uk or call 01245 683110
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • Residential Assistants: call 01245 687720 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: visit the Washstation website www.washstation.co.uk or call 0800 141 2331

Swinhoe

  • Housing Management Officer: Patrick Hanratty
  • Contact details: email patrick.hanratty@anglia.ac.uk or call 01223 698518
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • Residential Assistants: call 07738 458214 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: visit the Washstation website www.washstation.co.uk or call 0800 141 2331

Peter Taylor House

  • Housing Management Officer: Geoff Morley
  • Contact details: email geoff.morley@anglia.ac.uk or call 01223 698502
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • Residential Assistants: call 07738 458213 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: visit the Washstation website www.washstation.co.uk or call 0800 141 2331

Anastasia House

  • Housing Management Officer: Geoff Morley
  • Contact details: email geoff.morley@anglia.ac.uk or call 01223 698502
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • Residential Assistants: call 07738 458212 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464
  • Internet issues: call StudentCom on 03331 230115

Collier Road

  • Housing Management Officer: Patrick Hanratty
  • Contact details: email patrick.hanratty@anglia.ac.uk or call 01223 698518
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • Residential Assistants: call 07738 458212 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464
  • Internet issues: call StudentCom on 03331 230115

University houses

Catherine Street, Cavendish Road, Great Eastern Street, Guest Road, Hope Street, Madras Road, Mill Road, Newmarket Road, Stockwell Street, Thoday Street

  • Housing Management Officer: Patrick Hanratty
  • Contact details: email patrick.hanratty@anglia.ac.uk or call 01223 698518
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • University Security: call 01223 698368 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464
  • Internet issues: call Glide on 03336 665555

Abbey Road, Beche Road, Coleridge Road, Elizabeth way, Fanshaw Road, Golding Road, Green End Road, Gwydir Street, Hertford Street, Lovell Road, Milton Road, Radegund Road, Tenison Road

  • Housing Management Officer: Geoff Morley
  • Contact details: email geoff.morley@anglia.ac.uk or call 01223 698502
  • Residential Service opening hours: Monday–Friday, 9.30am-4.30pm
  • University Security: call 01223 698368 (for emergencies outside of the above times)
  • Report non-urgent repairs: email facilities-helpdesk@anglia.ac.uk or call 01245 686464
  • Internet issues: call Glide on 03336 665555

CB1

  • Manager: Dean Moss
  • Contact details: email cambridge@host-students.com or call 01223 612010
  • Office opening hours: Monday–Friday, 9.30am-5pm
  • CB1 caretaker: call 01223 612010 or 07970234989 (for emergencies outside of the above times)
  • Report non-urgent repairs: log-on to Host accommodation portal or in person at the CB1 Office
  • Internet issues: call Ask4 on 0114 3033200
  • Launderette issues: call Circuit on 01422 820360 Monday–Friday, 8.30am-5pm

The Railyard

  • Manager: John Bryce
  • Contact details: email cambridge@downingstudents.com or call 01223 363333
  • Residential Service opening hours: Monday–Friday, 8am-6pm, Saturday 1pm-6pm
  • Emergency contact details: call 01223 363333 (for emergencies outside of the above times)
  • Report non-urgent repairs: log a maintenance request via Downing Students online account, in person at The Railyard Reception or call 01223 363333
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: call Circuit Laundry on 0800 092 4068. Quote site reference number displayed on red sign in the laundry room.

The Forum

  • Manager: Paul Wildman
  • Contact details: email students@whitfield-group.co.uk or call 01223 416951 / 07921 973272
  • Office opening hours: Monday–Friday, 9am-5.30pm
  • Emergency Contact Details: call 01223 234200 (for emergencies outside of the above times)
  • Report non-urgent repairs: complete Whitfield maintenance request form
  • Internet issues: report to The Forum office in person, via email students@whitfield-group.co.uk or call 0114 303 3200
  • Launderette issues: contact details are displayed in the laundry

Sedley Court

  • Manager: Simon Stiles
  • Contact details: email sedley.court@aldwyck.co.uk or call 01223 247755
  • Office opening hours: Monday–Friday, 9am-9pm, Saturday 9am-3pm. Note: after 5pm and at weekends the office is staffed by Residential Assistants only
  • Residential Assistants: call 01223 247755 (for emergencies outside of the above times)
  • Report non-urgent repairs: report to The Forum office in person, via email students@whitfield-group.co.uk or call 0114 303 3200
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: email Circuit service@circuitgroup.com or call 01422 820026

YMCA


Other useful Residential Service contacts

All campuses

Residential Service Manager: Paul Harris
Residential Service Manager: Jacky Joyner
Accommodation Manager (Applications and Allocations): Richard Page
Accommodation Manager (ARU Halls and Houses Management): Susan Hayward
Tenancy Support Manager: Emma Stokes