Frequently asked questions about online payments

Questions about online payment

Are online payments secure?

Our secure-server software encrypts all sensitive information using industry-standard technology.

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Which cards do you accept?

We accept most major debit and credit cards. However, we do not accept Diners Club cards, due to the high rates of commission charged.

Please also be aware that some cards such as Electron are not capable of being used for online transactions – your bank will advise you if your card is subject to such restrictions.

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Why was my payment declined?

If after entering your card details, and selecting the proceed button, you are advised 'Authorisation has failed', there are several reasons why this may have happened.

  • You may have entered the incorrect card number. Please note that on most Maestro cards, the number to enter is the long number across the middle of the card.
  • Your card credit limit may have been exceeded. Some cards have a daily limit, in which case try making a smaller payment.
  • The postcode you entered is different from the postcode held by your bank/credit card company.
  • Not all cards are eligible for online transactions, eg Electron cards.
  • The Diners Club card is not accepted by the University.

If your card is declined you can try again, but for security reasons, your bank will normally allow only three consecutive attempts, after which the card may then be blocked for the rest of the day. Only your bank can tell you – the cardholder – why your card has been declined.

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When will my payment show on my account?

All payments made via the Online Payment System update the screens as soon as the payment is authorised. Staff in our Finance Department will enter the payment to the appropriate invoice once this has cleared in our bank account, which will take around two working days.

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Questions about recurring card payments

How can I see what payments are scheduled?

You should receive an automated email showing what payments are scheduled each time this is updated. If you have additional queries please contact income@anglia.ac.uk.

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Can I change my payment date?

If you want to move a payment to an earlier date please contact income@anglia.ac.uk.

If you wish to delay a payment by less than five days it is not necessary to contact us; the payment system will automatically try to retake your card payment five days after the initial attempt. You will not be penalised for this and there will be no late payment charge.

If you want to change the dates your rent payments are due, please contact moneyadvice@anglia.ac.uk.

If you want to change any other payments, please contact creditcontrol@anglia.ac.uk.

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How can I change my payment card details?

Card details saved on our recurring card payment system cannot be updated online or by email. Please call our Income Team on 01245 683190 or 01223 698006. The cardholder should be the person who calls.

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I’ve got a new debit/credit card. Will my payment still go through?

Payments are set up on your card details, not your bank account details. You will need to contact us with your new card details or your payment will not go through.

Card details saved on our recurring card payment system cannot be updated online or by email. Please call our Income Team on 01245 683190 or 01223 698006. The cardholder should be the person who calls.

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How can I get a receipt for my payment?

If you make a payment online you should automatically be sent a receipt. If you require a receipt to be sent to you at a later point please contact income@anglia.ac.uk. We will not be able to provide a receipt until the payment is showing on your account, which will take around two working days.

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I made a payment by bank transfer, why have you taken a payment off my card as well?

If you make a payment by bank transfer in the days before you recurring card payment is due this will result in a duplicate payment. It will take several days for a bank transfer to arrive in our bank account, be added to your account, and for us to cancel your automated recurring card payment. Therefore, it is preferable to wait for the recurring card payment and not also send a bank transfer.

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