Being prepared and able to have effective tricky conversations is a key skill of managing ourselves and bringing about improvement in our workplace. This two-day workshop explores several aspects of having 'difficult' conversations - ideal if you want to find better ways to do your job and deliver services.
This two-day programme will help you manage yourself and work with others more smoothly, clearly and productively.
Everyone in their working lives, at some time or another, has to have a conversation that is challenging or difficult. This may be with those who we manage, or colleagues, managers or bosses. Being prepared and able to have effective tricky conversations is a key skill of managing ourselves and bringing about improvement in the workplace system and climate.
This interactive workshop explores several aspects of having 'difficult' conversations, including how we resource and manage ourselves, how to have authoritative interpersonal conversations, assertion skills, and tactical influencing - how can we best tailor messages to particular individuals. The workshop is for people who want to find better ways to do their job and deliver their services.
To equip participants to have their difficult conversations sooner, and more effectively.
Band 5 and 6 nurses are at the start of their leadership experience. It can be challenging, energising, demanding and fulfilling. This interactive workshop focuses on the practical aspects of leadership, examining how to manage both the work and the people effectively. We will examine the importance of using reflection as a leadership resource, the crucial role of team purpose and identity, how to manage a shift, and how to motivate people, building trust and team cooperation and modelling good leadership.
To equip participants with to have their tricky conversations sooner, and more effectively.
Our course is of particular relevance to Band 5 and 6 nurses.
CPD Admissions Team
Tel: 01245 686868
Full-time, part-time postgraduate ()
January 2019, September 2018
Full-time undergraduate (4 years)
September 2018, January 2019
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