Who to ask

Our Residential Service offices are open 9.30am-4.30pm, Monday-Friday (excluding bank holidays and University closure periods). We can help you with anything relating to your accommodation.

You'll also have dedicated staff responsible for the day-to-day management of your accommodation. Find out who they are and how to contact them.

Chelmsford Student Village

3-10 Ransomes Way, 80-95 Ransomes Way, 105-121 Rectory Lane

103-104 Rectory Lane, 28-110 Ransomes Way

Swinhoe

Peter Taylor House

Anastasia House

Collier Road

University houses

Catherine Street, Cavendish Road, Great Eastern Street, Guest Road, Hope Street, Madras Road, Mill Road, Newmarket Road, Stockwell Street, Thoday Street

Abbey Road, Beche Road, Coleridge Road, Elizabeth way, Fanshaw Road, Golding Road, Green End Road, Gwydir Street, Hertford Street, Lovell Road, Milton Road, Radegund Road, Tenison Road

CB1

  • Manager: Kelly
  • Contact details: email cambridge@host-students.com or call 01223 612010
  • Office opening hours: Monday–Friday, 9.30am-5pm
  • CB1 caretaker: call 01223 612010 or 07970234989 (for emergencies outside of the above times)
  • Report non-urgent repairs: log-on to Host accommodation portal or in person at the CB1 Office
  • Internet issues: call Ask4 on 0114 3033200
  • Launderette issues: call Circuit on 01422 820360 Monday–Friday, 8.30am-5pm

The Railyard

  • Manager: John Bryce
  • Contact details: email cambridge@downingstudents.com or call 01223 363333
  • Residential Service opening hours: Monday–Friday, 8am-6pm, Saturday 1pm-6pm
  • Emergency contact details: call 01223 363333 (for emergencies outside of the above times)
  • Report non-urgent repairs: log a maintenance request via Downing Students online account, in person at The Railyard Reception or call 01223 363333
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: call Circuit Laundry on 0800 092 4068. Quote site reference number displayed on red sign in the laundry room.

Sedley Court

  • Manager: Simon Stiles
  • Contact details: email sedley.court@aldwyck.co.uk or call 01223 247755
  • Office opening hours: Monday–Friday, 9am-9pm, Saturday 9am-3pm. Note: after 5pm and at weekends the office is staffed by Residential Assistants only
  • Residential Assistants: call 01223 247755 (for emergencies outside of the above times)
  • Report non-urgent repairs: report to The Forum office in person, via email students@whitfield-group.co.uk or call 0114 303 3200
  • Internet issues: call StudentCom on 03331 230115
  • Launderette issues: email Circuit service@circuitgroup.com or call 01422 820026

YMCA


Other useful Residential Service contacts

All campuses

Residential Service Manager: Paul Harris
Residential Service Manager: Jacky Joyner
Accommodation Manager (Applications and Allocations): Richard Page
Accommodation Manager (ARU Halls and Houses Management): Susan Hayward
Tenancy Support Manager: Emma Stokes