You will find this information useful if you are currently living in The Student Village, Peter Taylor, Swinhoe, Anastasia and University shared houses. If you live in the YMCA, Sedley Court, The Forum, CB1 or the Railyard please contact your building manager or other staff who will be happy to help.
For repairs and maintenance please call the Facilities Helpdesk on 01245 686464 or email them on firstname.lastname@example.org. (Or extension 6464 if your room has a phone).
If you have any other issues during opening hours please contact your Residential Service.
If you have any problems outside of opening hours Residential Assistants are on call to respond to issues such as fire alarm activations, noise complaints and emergencies.
To contact a Residential Assistant, please call:
Chelmsford: Student Village - 01245 687720
Cambridge: Peter Taylor - 07738 458213
Cambridge: Swinhoe - 07738 458214
Cambridge: Anastasia - 07738 458212
Cambridge: Collier Road Houses - 07738 458212
If you have a maintenance problem, meaning if something is broken or not working properly, you need to report it to our Facilities Helpdesk on 01245 686464 or email them on email@example.com. (Or extension 6464 if your room has a phone). The Facilities Helpdesk is for the Student Village, Peter Taylor House, Swinhoe Hall, Anastasia House and our shared houses in Cambridge.
If you live in CB1, Sedley Court, YMCA, The Railyard or The Forum, you would have received details of who to contact for maintenance when you first arrived, or you can contact your building's management/reception who will point you in the right direction.
If you have a noise complaint, you need to report this to your Residential Service during office hours, or to your Residential Assistant outside of office hours. It is important to report the noise to us while the noise is occurring so that we can identify who is responsible and deal with them accordingly.
If you have a problem with a flatmate or neighbour, you need to contact your Residential Service to discuss possible solutions. You should also contact Student Services and your Personal Tutor, who may be able to assist you should you wish to formalise your complaint.
If you have any other problems while living in the accommodation, you can contact your Residential Service in the first instance who may be able to help you or refer you to someone who can.
If you are locked out of your room please call into your Residential Service to sign out a replacement key or if it happens outside of opening hours contact the Residential Assistant. You will be liable for any replacement locks and keys if required.
It is your responsibility to look after the keys that you have signed for, and to return them at the end of your tenancy. You must not give your keys to anyone else.
Locks must not be changed. For security reasons please do not mark your keys with your address. If your keys are lost, please report this to your Residential Service immediately, who will issue you with replacement keys. There is a £16 replacement charge for each key lost and, in Cambridge, there is a £20 charge for a replacement access fob. It may be necessary to change the locks to your room or property as a security precaution. As this cost could be in excess of £500, please take care of your keys. Any charges will be passed onto you. If you choose to gain access by breaking into your room or house, you are responsible for any damage caused.
If you fail to pay your rent you may incur a late payment charge. Continually failing to pay your rent will put you in breach of your Occupancy Agreement so you may be asked to leave and be contacted by debt collectors. Don't let this happen, if you have difficulties contact Financial Services as soon as possible and use the services of the Student Money Advice Service to get you back on the right track.
If you're staying in accommodation, managed by the University we've automatically arranged basic insurance for inside your room. With this insurance items in your room are covered, but some large value items and bikes are not included. It's your responsibility to check whether this level of cover meets your requirements and extend the basic cover if necessary. Please see the insurance policy and information leaflet at the bottom of this page for further details.
A licence is needed if you are watching or recording television programmes at the same time as they are being shown on TV. This is true no matter what device you're watching on (including TV sets, laptops, mobile phones) and no matter how you're receiving the programmes (including terrestrial, satellite, cable or digital television channels). Anyone without a valid TV licence who watches or records television programmes as described above risks prosecution and a fine of up to £1,000.