Frequently asked questions

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You will find this information useful if you are currently living in The Student Village, Peter Taylor, Swinhoe, Anastasia and University shared houses. If you live in the YMCA, Sedley Court, The Forum, CB1 or the Railyard please contact your building manager or other staff who will be happy to help.

Who do i ask for help?
How do i report a problem?
What do I do if I shut myself out of my accommodation?
What do I do if I lose my key?
What happens if I am unable to pay my rent for any reason?
Are my personal possessions automatically insured?
Do I need a TV licence?

Useful documents