Anglia Ruskin University

Overseas visitors spend £4.5 billion a year in British shops. (Visit Britain survey 2013). This short training course will provide retail and leisure staff with the language skills to maximise opportunities created by their international visitors.

You will receive expert teaching in languages in state of the art facilities and the expertise of one of the country's leading research centres in international communication and international business knowledge.

On successful completion of the course, you will also receive a certificate for your shop window to welcome customers and certify that you are trained in the major shopping languages: Brazilian Portuguese, Chinese, Spanish, Russian, Japanese and French.

This three hour programme provides:

• Mastery of short, impactful phrases in each of the major shopping languages (Brazilian Portuguese, Chinese, Spanish, Russian, Japanese and French to assure your customers and welcome them, taught by language experts and native speakers)
• Communication techniques to help overcome barriers from expert trainers in intercultural communication
• Insider information: learn about where your customers come from, when they come, what they like to hear, and more importantly, what they don't!

Flexible location: Delivered in-store or at our Cambridge campus outside of office hours.

Fees: £600 per three hour session of up to 20 participants

3 hour course available on demand.

For more information please contact Mick Davies (Director, Language Services Unit): mick.davies@anglia.ac.uk, 0845 196 2696.