Anglia Ruskin University

Every day in the NHS, tens of thousands of patients are treated safely by dedicated healthcare professionals who are motivated to provide high quality and safe clinical care. For the vast majority of patients, the treatment they receive alleviates or improves their symptoms and is a positive experience. However, an unacceptable number of patients are harmed as a result of their treatment or as a consequence of their admission to hospital.

The aim of this workshop is to provide an introduction to the concept of human factors in healthcare, discussing how its elements can be applied by individuals and teams working to improve patient safety. It aims to build awareness of the importance of human factors in making changes in developing a safety culture for both patients and staff.

This workshop provides an opportunity for individuals to further develop skills in critical thinking and professional decision making. Therefore empowering individuals to manage adverse incidents in clinical practice more efficiently and effectively, promoting the well being of the patient throughout the holistic journey.

Workshop content

The first session focuses on Clinical Human Factors-Session and will address:

• Understanding into why accidents or incidents occur
• Barriers to effective communication
• How, why and when safety is compromised
• Review of Leadership and effective teams

The second session will focus on conflict management and will address:

• Manage conflict
• Adult/child modes
• Inappropriate behaviour
• Team communication and assertiveness
• Barriers to communication
• Group dynamics
• Professional decision making.

No dates are available.

There is no indication that this workshop will run in the foreseeable future.

Teaching days and times are for guidance only and are subject to change.

For further information on study day contact:

Angela Cobbold (Workshop Leader)
Tel 0845 196 4152
Email angela.cobbold@anglia.ac.uk


Margaret Parker
Tel 0845 196 4608
Email margaret.parker@anglia.ac.uk

Please note: all correspondence is conducted via the email address you provide when you apply, and you should therefore ensure that any spam filters do not block emails ending in @anglia.ac.uk.

We strongly recommend that you check your email regularly, as it is helpful to us and to you if you respond promptly when we contact you. It is essential that you let us know if your email address changes.