Clear and Clean - Assertion without aggression or submission

Next course date: 12th November 2013

We all have default ways of dealing with others, particularly when under stress.

This interactive workshop enables participants to consider their preferred methods, explore some options, and decide what to keep and what to adapt.

Workshop objectives:

Identify and practice assertion in order to improve work relationships and effectiveness
Identify your own assertion and conflict management style
Examine the relationship between words, voice and body language in helping others understand your message
Understand two key personality differences
Explore how to match assertion 'volume' to the needs of the particular person and situation
Examine the features of an Adult to Adult conversation
Reflect on how interpersonal history affects current teamwork
Consider the risks and benefits of assertive (rather than submissive or aggressive) behaviours

Suitable for:

All healthcare professionals.

Delegate registration fee: £95

Refreshments and lunch included.

Register and pay in the Anglia Ruskin store (under PMI - Professional Development Series).

Location: PMI010, Postgraduate Medical Institute, Anglia Ruskin University, Rivermead Campus, Bishop Hall Lane, Chelmsford, Essex CM1 1SQ.

Travelling to the Postgraduate Medical Institute: Travelling to the PMI by public transport is strongly advised. We are a ten minute walk from Chelmsford rail and bus stations. If you insist on travelling by car we recommend the Chelmsford Park and Ride scheme. Further travel details and campus maps can be found here.

For booking information please contact katherine.maloney@anglia.ac.uk

Anglia Ruskin University