MA (Cantab)

Associate Lecturer, Research Methods & Corporate Education

Location: Lord Ashcroft Building Chelmsford
Room: MAB 301

UK: 07855 434320
International: +44 (0) 7855 434320
Email: tom.farnsworth@anglia.ac.uk

Tom leads the distance-learning professional courses Msc Business Management of Waste and Resources, and PGCert Value Engineering. His main teaching role at Anglia Ruskin is teaching research methods to postgraduate students. He also supervises postgraduate major projects for students on the MA Leadership and MA Public Services Management courses, as well as MBA students on the faculty's progression accord programme.

Tom was educated at the University of Cambridge (Sidney Sussex College 2000, elected to life tenure of the Charles Whittaker Scholarship 2005), and at the University of Southern California, Los Angeles (College Doctoral Fellowship, 2009). He has worked in private banking roles at Coutts & Co in London and Bristol, and is currently managing director of Redland Research, a company which provides operations management and process design consultancy to highly-regulated service industries.

Tom's academic research focuses on the interaction between operational performance measures (ie, measures of quality, dependability, flexibility, speed and cost) and individual performance measures (ie, contractual KPIs for staff). He is also interested in the measurement of service quality and service performance.

In terms of learning and teaching, Tom is especially interested in innovative methods of simulating processes for students in real time. He is working with Transmedia Storyteller Ltd to develop Conducttr, a real-time, cloud-based simulation package, for academic applications. One of these is the simulation of crisis situations for advanced decision-making by students assuming the roles of directors on the boards of companies or public-sector organizations.

Tom is a member of the American Society for Quality and is a Fellow of the Royal Society for Arts.