University online payments

Frequently asked questions

Security of the Anglia Ruskin University web pages

This system enables credit/debit card payments to be made against students' accounts using Microsoft Internet Explorer or Netscape Navigator versions 4 or above. Our secure-server software encrypts all sensitive information using industry-standard technology.


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Which cards do we accept?

We accept all major Mastercards, Visa cards and Maestro cards. We do not however accept Diners Club cards, due to the high rates of commission charged. Please also be aware that some cards such as Electron are not capable of being used for online transactions - your bank will advise you if your card is subject to such restrictions.


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Declined Payments

If after entering your credit card details, and selecting the proceed button, you are advised "Authorisation has failed", there are several reasons why this may have happened:

  • You may have entered the incorrect card number. Please note that on most Maestro cards, the number to enter is the long number across the middle of the card.
  • Your card credit limit may have been exceeded - (some cards have a daily limit, in which case try making a smaller payment).
  • The post code you entered is different from the post code held by your bank/credit card company.
  • Not all cards are eligible for online transactions, e.g. Electron cards.
  • The Diners Club card is not accepted by the University

If your card is declined you can try again, but for security reasons, your bank will normally allow only three consecutive attempts, after which the card may then be blocked for the rest of the day. For your security, only the cardholder can be advised by their own bank why a card is declined.


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When is the data updated?

All payments made via the Online Payment System update the screens as soon as the payment is authorised. Staff in the Finance Department will enter the payment to the appropriate invoice within two working days.


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Foreign language support

To translate text from these pages from English into a range of other languages, try Google's language tools.


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Feedback

We are always looking at how the web payment system could be improved - as a user of this system, we would welcome any feedback you wish to make concerning the web payment pages. If you have any comments or suggestions, please email webpay@lists.anglia.ac.uk


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