• Who cleans my accommodation?
• Can I smoke in my accommodation?
• How do I report faulty or broken things that need repairing?
• What do I do if I withdraw from Anglia Ruskin University?
• What do I do if I want to intermit (take a break from my studies)?
• What happens if I want to move out early?
• Can I have visitors?
• How are letters and parcels delivered?
• Who can I go to for support while living in accommodation?
• How will I arrange a doctor or dentist?
• What can I do if I'm not happy with my flatmate(s) or the accommodation?

Who cleans my accommodation?

You are responsible for the cleaning of your accommodation. Regular inspections will be carried out and if any area is found to be in an unsatisfactory condition, you will be asked to improve it. If you do not improve it, a professional cleaner will bring it up to an acceptable standard at your expense.

Can I smoke in my accommodation?

No. All rooms and the inside of all buildings are non-smoking. Please use the designated smoking shelters outside.

How do I report faulty or broken things that need repairing?

For properties managed by Anglia Ruskin (Peter Taylor, Swinhoe, Anastasia, University houses and The Student Village) you can call or email our Facilities Heldesk for repairs and maintenance. If the repair is causing an immediate danger and is outside the office opening hours, you can contact either your Residential Assistants or University Security.

For other accommodation types that are managed by our partners (CB1, YMCA, Sedley Court, The Forum) you will have a building manager to help with repairs. They will give you information about how to request repairs, and what to do for emergency out of office hours repairs.

What do I do if I withdraw from Anglia Ruskin University?

If you are withdrawing from the University your contract will be cancelled as soon as you have returned your key and a copy of your withdrawal form to the Residential Service.

What do I do if I want to intermit (take a break from my studies)?

If you intermit, you would still be considered a current student during your period of intermittence and would therefore still be liable for rent unless we can find someone to take over your room.

To intermit, you will need to discuss this with your Faculty Student Advisor.

What happens if I want to move out early?

If you decide that you want to move out of your room to move into the private sector, back home or to other accommodation, you will still be liable for your rent. In this situation we recommend that you contact the Residential Service to discuss your options. We may be able to advertise your room to students searching for accommodation. If we find a student who wants to move in your rent liability will end.

Can I have visitors?

You can have visitors at any reasonable time. You can only have a guest to stay in your room for one night in every consecutive seven. Please remember that you are responsible for the actions of your guests and you should ensure that they do not cause any disturbance to the other residents.

How are letters and parcels delivered?

This information will be in your Residents' Handbook, or available from the building managers.

Who can I go to for support while living in accommodation?

The Residential Service offices in Cambridge and Chelmsford are open from 9.30am to 4.30pm, Monday to Friday, to help you. Outside these times various support is available depending on the accommodation, such as security systems, security patrols, Residential Assistants. A full breakdown of what is available at each accommodation type is included on our New and prospective students pages.

We also have a specialist Student Services department that can support you on a whole range of issues.

How will I arrange a doctor or dentist?

In Cambridge, you are advised to register with the Medical Centre, which is located in the Mumford Building on campus.

In Chelmsford, you are advised to register with the Rivermead Doctors Surgery, which is located next to the Student Village. Details of this doctor will be given to you when you collect your key.

You can also visit the National Health Service website to find services such as doctors and dentists in your local area.

What can I do if I'm not happy with my flatmate(s) or the accommodation?

Please come and speak to the Residential Service to discuss possible solutions to your problem. We will assist you as much as possible so that you can concentrate on your studies and have a good experience in our accommodation.