What to do in emergencies

In case of fire

  1. Raise the alarm (by pressing alarm activation points and shouting 'fire fire fire')
  2. Evacuate the building (to a designated assembly point, or away from the building)
  3. Call for help (Fire Service: 999, University security: 0856 196 6666)

All our accommodation is fully equipped with fire alarm systems and fire fighting equipment for your safety. You should play an active role in ensuring that fire alarms and equipment are not tampered with, abused, and that you are not put in any unnecessary danger.

You should ensure that you are familiar with the location of the fire exits, fire evacuation notices and equipment, spend a few minutes of your time familiarising yourself with these notices and operational instructions.


Top

In case of illness

Whilst you are studying at Anglia Ruskin, we recommend that you register with a general practitioner (GP) as soon after your arrival as possible. The Cambridge campus has a Medical Centre and the closest GP practice in Chelmsford is the Rivermead Gate Medical Centre. Other local health services can be found on the NHS website.

If you become ill, you should contact your GP surgery during their opening times, or use the services of NHS Direct and their 24-hour telephone helpline: 0845 4647. If you need an ambulance and paramedic team, dial 999.


Top

Are you worried about your mental wellbeing or that of a friend?

We have an out-of-hours helpline for any mental health matters or concerns you may have. The service is available from 5pm-9am on weekdays and 24 hours weekends and bank holidays. This helpline is a confidential service provided by highly trained and experienced staff offering emotional support and guidance. They can help with a range of issues for which you may need support including bereavement, relationship problems, loneliness, isolation and stress.

Out-of-hours helpline: 0800 138 6543.

During office hours please call our Counselling and Wellbeing service on: 0845 196 6700 / 6701.


Top

If you have been a victim of crime

Please contact University Security on 0845 196 6666 if the crime has occurred within University property; they can assist you. You can also call the police on 999 regardless of the location of the crime.


Top

If you have no electricity

If you lose your electricity supply between the hours of 8.30am and 5.30pm please contact the Facilities Helpdesk on 0845 196 6464, who will arrange for someone to come out to you. If you lose electricity outside of these times please contact your Residential Assistant (contact details are also on display in your property) or University Security (0845 196 6666) who will assist you.


Top

If you can smell gas

If you can smell gas between the hours of 8.30am and 5.30pm, please contact the Facilities Helpdesk on 0845 196 6464 who will arrange for someone to come out to you. If you smell gas outside of these times please contact your Residential Assistant (contact details are also on display in your property) or University Security (0845 196 6666) who will deal with the situation. You can also contact the Gas Emergency Service directly on 0800 111 999.

In the event of a gas leak:
  • Don't smoke or use naked flame
  • Don't turn electric switches on or off
  • Turn the gas supply off at the mains
  • Open doors and windows to let the gas escape


Top

If you see a flood or leak

If you see a flood or leak between the hours of 8.30am and 5.30pm, please contact the Facilities Helpdesk on 0845 196 6464 who will arrange for someone to come out to you. If a flood or water leak occurs outside of these times please contact your Residential Assistant (contact details are also on display in your property) or University Security (0845 196 6666) who will assist you.


Top

Bookmark this page with: