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FAQs for Parents


Can I book an appointment for my son/daughter?

Yes you can. You will need access to the following information:

  • the medical evidence approved by their funding body
  • the letter from the funding body confirming their agreement to a needs assessment
  • their student reference number
  • their contact details (mobile phone and email)
  • their timetable
All correspondence will be sent to your son/daughter


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Can I attend the needs assessment with my son/daughter?

The assessment is normally conducted on a one-to-one basis unless there is a specific need for an escort/helper. However, the decision lies solely with the person being assessed. If your son/daughter chooses to have you accompany them, the assessor will primarily communicate with your son/daughter.

Unless your son/daughter is under the age of 18 years, you cannot insist on accompanying them into the assessment.

There are cafe facilities on all our sites if you just wish to accompany them on the journey.


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Can I represent my son/daughter after the assessment?

The Data Protection Act (DPA) does not allow us to discuss or share information about a student's DSA with any third party without written consent from the student. This includes parents and partners. If your son/daughter wishes for you to represent them or be copied into communications, then they will have to provide us with written consent to share; this can be done during the assessment.


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