Dr Phillipa Towlson

Head of Operations and Administration

Faculty:Lord Ashcroft International Business School

Location: Cambridge

Areas of Expertise: Business, management, leadership and law

Phillipa is Head of Operations and Administration in the Lord Ashcroft International Business School. Her areas of expertise are operational and administrative delivery, leadership and management. She has responsibility for a diverse range of teams, ensuring effective delivery of operational and administrative functions in support of the Faculty strategy and stakeholder expectations.

Background

Phillipa leads cultural and systems change and ensures the delivery of a flexible, responsive, efficient and high quality administrative support platform. She demonstrates success in driving performance improvement through the development, implementation and management of appropriate financial and structural systems and processes to support business delivery and high quality customer service.

She is currently responsible for the performance, management and delivery of operational and administrative functions in a department of circa 40 staff, having built effective teams to achieve continuously improving outcomes for key stakeholders.

Qualifications

  • Chartered Manager (Chartered Management Institute 2008)
  • MBA (Open University 2006)
  • PhD Microbiology (University of Birmingham 1992)
  • BSc Hons 2:1 Microbiology and Biotechnology (Portsmouth Polytechnic 1988)

Memberships, editorial boards

Chartered Fellow, Chartered Management Institute

Vice Chair, Chartered Association of Business Schools Professional Managers Steering Committee