Department:Accounting, Finance and Operations Staff
Dr Teng Teng joined the Lord Ashcroft International Business School as a Lecturer in Supply Chain Management. Teng is currently the course leader for the MSc in Supply Chain Management and module lecturer of Supply Chain Strategy and Operations for MBA courses.
Teng has a PhD in Management from Durham University and MSc in International Business and Management from the University of Manchester. Previously, she has been a teaching assistant and module activities designer covering MA/MSc and Global MBA courses at Durham University Business School.
Teng’s main research interests lie within the fields of operations management, supply chain integration, operational performance, the business value of information systems, service supply chain, service quality, and the recourse-based theory. Her current research projects include the impact of IS capabilities on operational performance, empirical investigation of supplier and customer integration in service sectors, and service operational performance.
Teng, T. 2015. The Relationship Between IS Capabilities, Customer iItegration, and Service Quality: A Process-Level Empirical Analysis
Teng, T. 2015. Integrating Customer Resources in Services: Elements, Processes and Firm Performance
Teng, T. and Tsinopoulos, C. 2014. Understanding the link between IS capabilities and service quality: the role of supplier integration. Paper presenting at the 21st Annual Conference of European Operations Management Association (EurOMA), Palermo, Italy.
Teng, T. and Tsinopoulos, C. 2013. Information Systems, Supplier Integration, and Operational Performance. Paper presented at the 20th Annual Conference of European Operations Management Association (EurOMA), Dublin, Ireland.
Teng, T. 2012. Information Systems, Supply Chain Integration, and Operational Performance. Paper presented at Doctorial Seminar of the 19th Annual Conference of European Operations Management Association, Amsterdam, the Netherlands.
Teng, T. 2011. IT Investments and Operational Performance: Realising the Value from IT Investments. Paper presented at Doctorial Seminar of the 18th Annual Conference of European Operations Management Association, Cambridge, UK.