FAQ

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When will I receive information about my ceremony?

Information will be sent to your home address and student email account w/c 18 July. It's therefore essential you keep your details up to date on e:Vision and continue to check your student email after completing your study.

Am I eligible to attend a graduation ceremony?

You are eligible to attend a graduation ceremony if your award is confirmed between 1 October 2015 and 30 September 2016.

If your final award is not due until September, please still confirm your attendance (see further information below ‘My award is due to be confirmed in September, what should I do?’)

We need to know by 6 September if you are planning to attend. If you have not confirmed your attendance by this date, we'll assume you do not wish to attend (and your guest allocation will be made available to other graduates, subject to ceremony availability).

My award is due to be confirmed in September, what should I do?

You are eligible to attend a graduation ceremony in 2016 if your award is confirmed between 1 October 2015 and 30 September 2016.

You can confirm attendance and purchase guest tickets before your results are known, providing you are due to have your award confirmed by 30 September 2016, so please ensure that you do not miss the 6 September deadline. If you have not confirmed your attendance by this date, we'll assume you do not wish to attend (and your guest allocation will be made available to other students).

If your award is not confirmed in September as expected, please email the Graduation team including your SID, and we will be happy to transfer your tickets to a ceremony next year or provide you with a full refund.

How do I confirm my attendance?

The 'My Graduation' tab will appear on your e:Vision account on 25 July. If you follow the online process, you will be able to confirm your attendance. You will be able to do this until 6 September when booking closes.

I can't access e:Vision?

If you haven't used e:Vision lately or have forgotten your password, you can reset your login using the Password Manager. For any other issues contact the Student IT HelpDesk. Tel: 01245 686600 or via the Library Help Desk

Where is the ‘My Graduation’ tab

The My Graduation tab will be available to view on all eligible students e:Vision account from 25 July. If you believe you should be able to see this link and cannot, please check that you are eligible to attend.

I can see the ‘My Graduation’ tab, but it will not allow me to confirm my attendance.

You will be unable to proceed to ‘confirm your attendance’ or buy guest tickets if you owe us money. To avoid any delays please make sure all outstanding debts have been paid by 15 July 2016.

I've paid all my debts but I still can't continue.

It will take 24 hours after you've paid your debt, before you'll be able to confirm your attendance.

Can I choose when to graduate?

Following attainment of your award you'll be invited to attend your department’s allocated ceremony. Ceremonies in October 2016 are for those whose awards are confirmed between 1 October 2015 and 30 September 2016.

My visa expires before graduation/my guests need to apply for visa to attend my graduation ceremony. Can you help?

We do not produce invitation letters for visa purposes. However, the letter you can use to support a visa application will accompany your final transcript. For further information, please visit Visa information for non-EU students

I've confirmed my place but I'm now unable to attend, what should I do?

Please email us as soon as possible if you’re are unable to attend. Some of our ceremonies maybe oversubscribed, so we’ll allocate your place to someone else.

Do I have to attend my graduation ceremony?

Attendance at graduation ceremonies is not compulsory; the conferment of your award is made at the Anglia Ruskin University Awards Board and not by attending a graduation ceremony.

Do I have to wear a gown?

As this is a formal academic event, it is advisable to wear a gown to your graduation ceremony. Gown hire can be booked from 25 July via Ede & Ravenscroft. To ensure a gown is available for you on the day, you will need to have booked your gown least 21 days before your graduation ceremony. For more details please visit gown hire.

I'm graduating - do I need a ticket?

As a graduate you need to confirm your attendance but do not need to purchase a ticket to attend your ceremony.

Once you confirm you're attending, you'll be allocated a seat at the ceremony, a souvenir programme, a drink and chocolates at the post-ceremony reception. After you confirm your place, you'll receive an email to your student email account confirming your place. Your name will be checked against a list of confirmed attendees on the day.

You'll collect your seat card on the day from the check-in desks. This will show your seat number for the ceremony and will have a tear-off section for your post-ceremony reception.

How much are guest tickets?

Guest tickets are priced at £25 per ticket including VAT. Guest tickets are used for entry to the ceremony and the post-ceremony reception, where you will receive a complimentary drink and chocolates. Your guest ticket will also include a souvenir programme on arrival to the ceremony.

How many tickets can I buy for my guests?

Between 25 July and 6 September you are able to purchase up to three guest tickets per graduate.

When can I purchase guest tickets?

Guest tickets will be on sale from 25 July to 6 September 2016 via e:Vision. If you don't purchase guest tickets between these dates we'll assume that you don't wish to purchase any guest tickets and your guest allocation will be made available to other students.

Can I buy an additional guest ticket?

On 8 September we will re-open the online booking via the My Graduation tab on eVision, where you will be able to purchase additional tickets for ceremonies that have availability. Additional tickets are purchased on a first come, first served basis (still priced at £25) until 22 September or sold out. Unfortunately, we cannot guarantee to have additional guest tickets available for every ceremony.

If you are unable to secure the additional tickets you wanted, then your extra guests are still able to join you for the build-up (including the photography and gowning) and they are able to watch the ceremony via a live stream to various areas around the campus, which will be signposted on the day.

Unfortunately, we are not able to keep a waiting list or make special exceptions for guest tickets.

When will I receive tickets for my guests?

If you have purchased guest tickets and have a home address within the UK, we will send your guest tickets out in advance of the ceremony. You should receive these 1 week prior to your ceremony. If you have an overseas address, then your guest tickets will be available to collect on the day of your ceremony at the check in desks. Please check your e:Vision account for your address details.

Are my guests seated with me?

Graduands are seated separately to guests. This is because our graduands are seated in the correct order to cross the stage after their name is read out.  Each row will be directed to the stage at the correct time by our Conferment staff.

Guest tickets do not have allocated seat numbers, so your guests will be directed to the best available seats on the day. If your guests arrive late or separately, we may not be able to seat them together.

If you, or any of your guests, have any special seating requirements, these can be noted at the time of purchasing tickets and we will endeavour to accommodate you.

Once the ceremony has started guests are requested to remain in their seats so they do not disturb the ceremony.

Can I bring children to the ceremony? Do they need a ticket?

We appreciate that your graduation is a family celebration and whilst children are most welcome to attend experience has shown they can become bored and restless during ceremonies, however we understand it is not always possible to make alternative childcare arrangements. Children under the age of 5 may enter free of charge but are required to sit on the lap of the accompanying adult. Children aged 5 and above must have their own ticket and seat. There are no concessions for children. Children under 18 must be accompanied by an adult; please note that children cannot be seated with the graduand. Buggies and seat carriers are not permitted in ceremony venues, due to space restrictions. These items can be left in a designated unsupervised area at the owner's risk.

I've bought guest tickets and I'm now unable to attend. What should I do?

If you wish to cancel any or all of your guest tickets, you must either write to us or email us by 6 September 2016. Requests for refunds received after the deadline will not be considered.

Refunds will be made to the card account or bank account from which the original payment was made.

When will I receive my certificate?

If your award will be confirmed at the July or August awards board, then your certificate may be available to collect from the certificate signposted collection point on the day of your ceremony. Please visit the certificate page for more details. (Please note that certificates for graduates of ARU London, Amity University in London and Arden University, Coventry will be sent directly to your institution for distribution and therefore will not be available to collect on the graduation day)

For awards confirmed in September 2016 and between December 2015 and May 2016, certificates will be posted to your HOME address by Royal Mail* recorded delivery within eight weeks of the Awards Board.  Alternatively, you can opt for DHL courier delivery by making the required payment through our Online Store www.anglia.ac.uk/transcripts

If you are not attending a ceremony and if we do not receive a request to send by courier we will post your certificate by Royal Mail as above.

If you have studied with one of our associate colleges such as ARU London, Amity University in London and Arden University, Coventry, your transcript and certificate will be distributed to you by them.

*Royal Mail recorded delivery means a signature will be required on delivery. If there's no-one to sign for the item, Royal Mail will leave a card and ask you to collect it from a local office. Your certificate will be returned to us if it is not collected within ten to 14 days.

For information on awards board dates, please visit official publication of results.

I've not received my certificate. Why?

If you've not received your certificate, please check that you have no outstanding debts and that your home address is correct on e:Vision as Royal Mail may have returned your certificate to us. Please email awards@anglia.ac.uk for more information.

Will my prize be presented at the graduation ceremony?

Graduation prizes will be announced at the same time as your award is announced. Your Faculty will arrange a prize-giving event either before or after your graduation ceremony.